SHIPPING & TRACKING

Kbeatuymart.com offers different shipping options to our customers, all of which are efficient and reliable. Shipping charge is based on weight and size of each item. And we have 3 kinds of shipping methods as below :

 

1. EMS Premium (UPS)

UPS (EMS Premium) is the European market leader in global express distribution, logistics and international mail service. If you use UPS service as a counterpart of Korean Post Office, you can reduce delivery time shorter than that of normal EMS. Delivery time can be within 2 to 5 days.


2. EMS (International Express Mail)

This is a special shipment and delivery program which is served and managed by Korean Post Office and the Korean Ministry of Information and Communication. Delivery time is within 2 to 7 days from the date of the day after the confirmation of your payment. Custom clearance is not included in delivery period.

 

3. Small Packet Air Mail

Small packet means of small, light products or gifts. In terms of quality, the contents are the same as regular parcels, but it is classified as a type of letter-post item to for easy handling under definite conditions, and a special mail item of international mail. Delivery time is within 14 to 30 days from the date of the day after the confirmation of your payment. It may take longer due to the local postal service circumstances at the receiver's country and we are not responsible for any damage or lost during delivery process after shipped unless it is because of our fault.

 

 

 

     EMS premium (UPS)     

EMS

    Small Packet Air mail     

        Delivery Time        

  2 ~ 5 Days                 2 ~ 7 Days                14 ~ 30 Days

Cost

Most Expensive Expensive Cheap

Maximum Weight

20kg 20kg 20kg

 


 




Tracking Your Goods

EMS Premium (UPS) or EMS offers a complete tracking of your goods. You can track your goods via EMS Premium or EMS at your national postal website as well. (http://service.epost.go.kr/iservice/ems/ems_eng.jsp or www.track-trace.comPlease make sure that you should use the Korean EMS tracking site before the shipment would be arrived at your country.

 

Please make sure that small packet air mail is not traceable originally. There is no tracking number for the small package shipment. It is a common mail delivery by the local post office at your country.


 

EMS Premium (UPS)

EMS

Small Packet (Air mail)

Tracking Code

ET*********KR

EM*********KR

Not Available

Tracking Type

EMS Track

EMS Track

Not Available

 

 

 

Devided Shipments

Small package shipment can be packed separately into several parcels due to the weight limitation (2kg) per one parcel according to Korean postal service policy. If total order weight would be over 2kg, this order would be packed in 2 parcels. If over 4kg, this order would be packed in 3 parcels. Delivery of each parcel may be different because of the local postal circumstance though they are under the same order.

 

 

 

SHIPPING ADDRESS

Please do not input apartment or phone number at the additional information column of the shipping address during order process. Additional information is for just delivery tips, not the essential information. What you mentioned at this column would not be shown at the invoice, and it may not be reflected on the shipping address sticker attached on the shipment.



 


SHIPPING DELAY ISSUE

 

1. EMS Premium (UPS) and EMS

Please note that you must be present to receive your goods. Your local postal service will attempt to deliver them just twice and if they cannot contact to you, they will send it right back to us. On their first deliver attempt, they will leave you a message which informs you of your goods, however, sometimes these slips can be disappeared for various reasons. So, if you did not receive your goods within 7 days after our delivery notice, please track your goods via your local postal site. If you have trouble with locating your goods, please notify us immediately by email. Even though your goods are returned to us, we will not be liable for refunds for this cost.

 

2. Small Packet (Air)

In general, your goods will arrive within 14 ~ 30 days from the date of our shipment. However, sometimes it may take more than 30 days during peak season. We can request the official investigation to Korean post services to trace the shipments if it is passed over 40 business days after shipped. After 40 business days from the date of our shipment, if you want to ask us for the tracking your goods, please contact us. With your requirement, we will officially inquire for that to our post office. According to our post office, because it will take about 7 ~ 30 days for that tracking, we will let you know the results as soon as we are informed by then. After investigating and tracking, if we conclude that your goods are missing or lost, we will compensate you for the loss, just to the extent that the reason of loss is based on our fault.

 

Please note that delivery of small package may take more than 60 days due to local circumstances or natural disaster such as strike, heavy rain or snow, and many other reasons.

 

 

Remark

The registered mail service was closed from July 1st, 2013. It is not only because Korea Postal Service raised service charge up to 30% for global shipment but also tracking service is not provided well in many other countries. Even though customers select registered mail service, tracking is not available in most cases. So Kpopmart.com finally decided not to service “registered mail service” any further. We hope that you would understand this situation caused. But we will try our best to serve our customers as always we do.


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