RETURN & REFUND POLICY

 

Defective Items

Any damage or lost of small packet air mail shipment during delivery process is not compensated originally because it is not covered by insurance. Return & Refund policy is applied for the defective products from manufacturing process. Customers should ask the compensation directly for the defects of EMS shipment from delivery process to EMS service at the receiver's country.

 

If you receive a damaged or defective item then please email us the order number & the product condition with photos within 14 days of delivery to obtain an authorization for returns. Please note that unauthorized returns may be refused or disregarded. If we authorize a return, we will provide you with an RAM (Return Authorization Mail) and instructions for sending the damaged or defective items to us. These damaged/defective items must be returned to us securely packaged and wrapped. After we received the product, we will examine and test the defective items. 


If we find the defect described in your message, we will ship you a replacement for the defective item(s) via small packet air mail. Otherwise, the original item will be shipped back to you. Compensation for the shipping costs will be provided by Kbeautymart.com to your account as Kbeautymart voucher credit and will only be offered if the package is returned by small packet air mail. No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services. If the package was returned by a shipment method other than small packet air mail, Kbeautymart reserves the right to decide on the amount of shipping refund provided based on the cost of a regular air mail shipment.

 

Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund. Reports of defective products on a replacement shipment will not be entertained. It generally takes about 2 ~ 3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

 

Unopend, in Original Packing and in Good Condition

You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. Kbeautymart is not responsible for the shipping cost. Please email us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.  If we authorize a return, we will provide you with an RAM (Return Authorization Mail) and instructions for sending the returning items to us. These items must be returned to us securely packaged and wrapped.


Customers returning an unopened item that is in its original packing and in good condition will receive a full refund the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will firstly verify its condition. It generally takes about 2 ~ 3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

 

 

Return of Defective Goods

Return of Non-Defective Goods

Original Shipping Cost

No Refund (1)

No Refund

Goods Price

No Refund (1)

Refund as Kbeautymart Credit

Shipping Cost for Return

Refund as Kbeautymart Credit (2)

No Refund

(1) Because we will send a replacement for the defective goods.

 

(2) The refund will be calculated based on the cost of a regular air mail (small packet).

 

 

Return Address

Unitech Vill #328, Baeksok-Dong 1141-2, 

Ilsandong-Gu, Goyang-City, South Korea

(Zip 410-722)


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