PREPARATION

1. Normally order is shipped out within 3 business days after payment accepted and it excludes weekend and holidays. Shipment could be faster and later according to product stock status, manufacturing issues or any other reasons.

2. Shipping can be delayed for 1~2 weeks during busy season (Korean holidays, Christmas & New Year season, etc).

3. If your order contains any preorder item, then all the items will be shipped after it is released.

4. Shipment notification and photos of package would be emailed to customer's registered email address on your account.

5. If any urgent issue occurs such as changing delivery address, customer should email to help@kbeautymart.com within 24 hours after payment accepted.



PACKING & SHIPPING

Products are packed in bubble wraps and hard paper box basically. Small packet air mail and k-packet air service have 2 kg weight limitation per parcel so box packing can be divided into 2 or more without notice. We offer multiple shipping options to customers, all of which are efficient and reliable and shipping charge is automatically calculated on shipment method, worldwide country destination, total package weight, product size, etc. Please keep in mind that small packet air mail service is not traced at all times.

Small Package K-Packet DHL EMS EMS Primium
Estimated Delivery 14~40 Business Days 10~23 Days 2~4 Days 2~7 Days 2~7 Days
COST Cheap Middle Expensive Expensive Expensive
Remarks can take more Business days due to postal service circumstance in some a few countries



1. Small Packet Air Mail

- Not Traceable. No Tracking Number.

- Small packet air mail is common post delivery service by local post office at destination country thus sender (kbeautymart) can’t trace where the shipment goes until customers receive it.

- It normally may take 14 up to 40 business days to deliver to other regions after dispatched and sometimes it take longer due to the local postal service circumstances at destination country.

- Sender (Kbeautymart) is not responsible for any damage or lost of small package during delivery after shipped because it it non-traceable as well as not insurance covered.



2. K-Packet

- Traceable Type Small Packet Air Mail with Tracking Number

(LK*********KR, RE*********KR, LI*********KR).

- Tracking Site; https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

- Longer time tracking result update than other express service.

- Normally takes 10 to 20 business days to deliver to other regions after dispatched but can take longer due time to the local postal service circumstances at destination country (sometimes it takes more than 60 days to some areas)

- Normally faster than non-traceable small packet air mail in most of countries.

- K-Packet is traceable but package is delivered to reception, PO Box or postage lockers. Delivery to recipient is not mandatory thus customer should check reception or lockers by himself according to tracking result.

- Kbeautymart is not responsible for any damage or lost of K-Packet shipment during delivery after shipped though it is traceable but not covered by insurance.



3. EMS (International Express Mail)

- Traceable Express Mail with Tracking Number

(EG*********KR or EY*********KR).

- Tracking Site; https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

- Normally takes 2 to 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.

- Custom check and weekends are not included in delivery period.



4. EMS Premium (UPS)

- Traceable Express Mail with Tracking Number

(UP*********KR).

- Tracking Site; https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

- EMS Premium shipment is delivered by UPS courier service and available for some a few countries which are not covered by common EMS service.

- Normally takes 2 to 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.

- Custom clearance and weekend are not included in delivery period.



5. DHL

- Traceable Express Courier Service with Tracking Number

(10 digits number).

- Tracking Site; www.dhl.com

- It normally takes 2 to 4 business days to deliver to other regions after dispatched (take up to 10 business days or more to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.

- Custom clearance and weekend are not included in delivery period.



CUSTOM TAX

Product price at kbeautymart.com is including tax but sometimes the customs at destination country charges additional tax for the shipment. We always mention products as "gift" and low prices on custom declaration sheet attached on the package to avoid custom issues and customercan request to issue undervalued invoice if necessary (send email to help@kbeautymart.com after received shipment notification).

* Please note that we cannot intervene custom issues in other countries but just issue undervalued invoice to make shipment release easier. If custom tax is charged at destination country, it should be paid by recipient side.



SHIPPING DELAY ISSUE

Product price at kbeautymart.com is including tax but sometimes the customs at destination country charges additional tax for the shipment. We always mention products as "gift" and low prices on custom declaration sheet attached on the package to avoid custom issues and customercan request to issue undervalued invoice if necessary (send email to CS@kbeautymart.com after received shipment notification).

* Please note that we cannot intervene custom issues in other countries but just issue undervalued invoice to make shipment release easier. If custom tax is charged at destination country, it should be paid by recipient side.



1. K-Packet, DHL, EMS, EMS Premium (UPS)

Delivery can be delayed during busy seasons like Christmas and New year and delay is not compensated during this season.

- Investigation request for DHL, EMS Premium and EMS shipments is available after 10 business days from shipped date. Customer should send email to help@kbeautymart.com for its request after a certain period.

- Investigation request for K-Packet is available after 40 business days from shipped date. Customer should send email to help@kbeautymart.com for its request after a certain period.

- For K-Packet, delivery itself can be delayed and tracking update would be slower for some countriessuch as Australia, Canada, China, Philippiness, Spain, Brazil, Mexico, Argentina, Chile, etc.



2. Small Packet Air Mail

Normal delivery period of small package is 14 ~ 40 business days from shipped date but it is just estimated period from out experience for years and it can be faster or later due to local postal circumstances or other reasons.

- Investigation request for small packet air mail shipment is available after 40 business days from shipped date. Customer should send email to help@kbeautymart.com for its request after a certain period.



Please note that delivery of small package may take more than 60 days due to local circumstances or natural disaster such as strike, heavy rain or snow, and many other reasons.



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